1. Introduction
XORA AI Research Labs Pvt Ltd ("XLIMS India", "we", "us") respects your privacy. This policy explains what information we collect through the www.xlimsindia.com website and the XLIMS platform, how we use it, and the choices you have.
2. Information We Collect
- Contact information you provide when booking a demo or contacting us — such as name, email address, phone number, company name, and laboratory type.
- Usage information collected automatically when you visit our website — such as pages viewed, approximate location, device and browser type, collected via analytics tools.
- Customer data processed within the XLIMS platform on behalf of our customers, which is governed by the applicable customer agreement.
3. How We Use Information
- To respond to enquiries and schedule product demonstrations.
- To provide, maintain, and improve our website and services.
- To send relevant product information, where you have agreed to receive it.
- To comply with legal obligations.
4. Sharing of Information
We do not sell your personal information. We share it only with service providers who help us operate our website and business (such as cloud hosting and analytics providers), under appropriate confidentiality obligations, or where required by law.
5. Data Security
We apply industry-standard technical and organizational measures — including encryption in transit, access controls, and audit logging — to protect the information we hold. See our Security page for more detail.
6. Data Retention
We retain personal information only as long as needed for the purposes described in this policy, or as required by law. You may request deletion of your contact information at any time.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by writing to sales@xlimsindia.com. We will respond in accordance with applicable data protection laws, including India's Digital Personal Data Protection Act.
8. Contact
Questions about this policy can be sent to sales@xlimsindia.com or by post to: XORA AI Research Labs Pvt Ltd, #242/2, VGP Babu nagar 1st Mani road, Medavakkam, Chennai 600100, India.